What is Managed Services and is it for Me?

Are your monthly IT costs fluctuating as much as your electricity bills? If so, it may be time to consider hiring a Managed Services Provider (MSP).

Managed Services refers to defined IT services that are delivered via 24/7/365 remote monitoring of all your IT assets, including systems, software, devices and virtual resources.

A 2008 Gartner study revealed that each unmanaged aged desktop costs businesses an average of $4000 a year in emergency services, lost productivity and opportunity costs. By utilizing remote monitoring, your MSP is able to perform proactive maintenance efficiently to keep your IT environment stable and when something does go wrong they can quickly remediate the issue.

Without a MSP watching your network you are tasked with discovering IT issues, calling your IT provider, trying to explain the situation, waiting for them to come out and take a look, waiting for them to diagnosis the problem, waiting for them to fix the problem and then waiting for the bill. That’s a lot of waiting! With Managed Services your MSP is automatically alerted to the problem (often before it actually occurs and usually before you know about it!) and they immediately start to remediate the issue. It is often resolved before your old IT provider would have had the time to grab their keys and start driving over. Faster resolution means less money out of your pocket!

Remote monitoring is often just the start of the services your MSP provides. Additional services often include: help desk, patch management, antivirus and anti-spyware management, data backup, email solutions, voice over IP services, cloud solutions, and much, much more.

In today’s environment, small to midsized businesses are becoming more and more reliant on their IT infrastructure and in many cases businesses are operating in regulated industries calling for a higher level of security and more complex systems. By choosing to work with a MSP you will be reducing and stabilizing your IT costs, be given greater access to the health of your network through detailed reporting and experiencing more reliability from your network.

Mythos Technology is an IT consulting and management firm that specializes in Managed Services. For more information, please visit www.mythostech.com or call (951) 813-2672.