FREQUENTLY ASKED QUESTIONS
Mythos Technology is a Managed Service Provider, an IT industry term for a technology management company. Managed Services refers to defined IT services that are delivered via 24/7/365 remote monitoring of all your IT assets. Essentially, Mythos becomes your company’s IT department; managing your company’s equipment and technology services, as well as ensuring your network is secure and reliable. For more information about what a Managed Service Provider is check out this article.
Mythos Technology serves small to medium-sized businesses in all types of industries. A good candidate is a company that can relate to the following situations:
- I am getting poor results from my current IT provider
- My IT guy does not respond as fast as I’d like
- I just want my technology to work consistently
- My staff and I are often interrupted by computer issues
- I don’t have time to keep up with the software updates
Yes! We can partner with your current provider and work together to give your company the added support you lack currently.
VoIP stands for Voice over Internet Protocol. VoIP phone service is provided via your internet connection instead of using a traditional phone line. There are many benefits for switching to a VoIP system. For more information click here.
No, we do not service Macs.
We offer services based on a contracted monthly fee to our clients. Costs vary depending on what services are included and the number of devices. Contact us today so that we can assess your needs.
With remote technology capabilities, the majority of issues can be solved from our office getting you back to work quickly. We will dispatch a technician if a need arises.
Yes, Mythos is partnered with Ascentium Capital. Ascentium has multiple financing solutions for your technology needs. Click here to figure out what your monthly payment on financing would be.
"The Mythos Team has been wonderful to us and it is so hard to pick out just a few nice things to say but here are a few great things the Mythos team has done in the last 13 weeks.
- When calling in Ashleigh always took the time to ask how we were doing, she routed the call to the technician so the ticket could be handled promptly but also took the time to see how we were doing. She truly cares about the wellbeing of all your clients.
- Tristan was instrumental in helping our team acquire the necessary licenses to allow our team to work from home. We asked for the additional licenses and it was almost instantly we had them.
- The entire Tech Team assisted all of employees setting up our employees so they could log in from home. The Mythos team was kind and professional always helpful.
- The transition for your team working from home was so seamless that some of our employees did not realize you all were working from home. Your excellent service remained a constant.
You guys are the best!"